Returns & Exchanges
At Martinez Tool Co., we stand behind the quality of our professional-grade equipment and offer a 30-day return window for items in original, unused condition. We are committed to ensuring you have the right tools for the job through a streamlined exchange and refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the tools in their original packaging, ensuring all components and documentation are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing